Resolve
Approve or override a decision
For disputes in needs_review. Override needs the outcome, refund and a note with the reasons, which both parties see.
POST
Approve or override a decision
Authorizations
Your platform API key.
Headers
Retry safely: a repeat with the same key and body returns the first response. The same key with a different body returns 422.
Maximum string length:
255Path Parameters
Dispute id or reference (RD-2026-000123).
Body
application/json
Response
Decided.
Available options:
open, deciding, needs_review, decided, awaiting_agreement, escalated, closed, withdrawn Outcome (refund_full, refund_partial, no_refund), refund_cents, return_required, reasons, citations, confidence, decided_by (ai or platform), reviewer.